Customer service training workshops

Great customer service is not the only driver of retail success, but it is a really important element, even more so in these days of challenging footfall levels on the high street.

Providing consistently great customer service will get people talking about you (in a good way) and will encourage higher spend levels amongst your customers.

It can bring you raving fans who will shout about how wonderful you are.

Based on many years of measuring customer service, we have put together a series of workshops to train staff in specific sectors how to provide awesome service.

Our training covers:

• Why great service is important and what it looks like
• Practical guidance on 7 elements you need to achieve awesome service
• Dealing with difficult situations
• How to go about implementing change

We have a range of options which, hopefully, will suit all budgets:

Self-service package
£175

• Study guide covering
• • Why great service is important and what it looks like
  • Practical guidance on 7 service elements to achieve awesome service
  • Dealing with difficult situations
  • How to go about implementing change
• Learning test
• Action planning

Guided workshop package
£350

• Face to face or online workshop with accompanying study guide
• • Why great service is important and what it looks like
  • Practical guidance on 7 service elements to achieve awesome service
  • Dealing with difficult situations
  • How to go about implementing change
• Learning test
• Action planning

Guided workshop PLUS
£650

• Pre and post workshop benchmarking via mystery shopping
• Face to face or online workshop with accompanying study guide
• • Why great service is important and what it looks like
  • Practical guidance on 7 service elements to achieve awesome service
  • Dealing with difficult situations
  • How to go about implementing change
• Learning test
• Action planning